hvaji Privacy Policy
Your personal information is completely safe with us. Here is a detailed description of how hvaji collects, uses, and protects your information.
hvaji ("we", "us", or "the platform") provides a trusted online gaming and betting service for players in Bangladesh. This privacy policy explains what personal information we collect when you use the hvaji website, why we collect it, how we use it, and under what circumstances it may be shared with third parties. By using hvaji's services, you are considered to have agreed to the terms of this privacy policy.
We believe your privacy is a fundamental right. That is why hvaji always uses SSL encryption and modern cybersecurity technology to keep your information secure. Please read this policy carefully, and if you have any questions, contact our 24/7 live chat support.
What Information We Collect
Personal Identity Information
When creating an account on hvaji, you are required to provide the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
Financial Transaction Information
To process your deposits and withdrawals, we collect:
- bKash, Nagad, Rocket numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Withdrawal request records
The minimum deposit and withdrawal amount is ৳500.
Technical and Browsing Information
The following is collected automatically while you use hvaji:
- IP address and device information
- Browser type and operating system
- List of pages visited and time spent
- Cookie and session data
- Referral source and click path
Gaming Activity Information
To improve your playing experience, we record:
- Play history and preferred game categories
- Betting patterns and amounts
- Win and loss statistics
- Bonus activation and usage information
- VIP tier progress
How We Use Your Information
hvaji uses your information only for legitimate purposes. We never use your information in unnecessary or unauthorised ways.
Service Delivery and Operations
Your information is used to create, manage, and secure your account. Financial information is used for transaction processing, identity verification (KYC), and to carry out deposits and withdrawals.
Customer Support
When you contact hvaji's 24/7 live chat support, your account and transaction information may be reviewed to resolve your issue. This is to provide you with fast and effective assistance.
Security and Fraud Prevention
Your information is used to ensure account security, prevent unauthorised access, and identify suspicious activity. Gaming patterns are also monitored to ensure responsible gaming.
Service Improvement and Personalisation
Browsing and gaming data is analysed to provide relevant game recommendations, promotional offers, and a better experience based on your preferences and habits.
Legal Compliance
Necessary information is retained and provided in order to comply with applicable laws and regulations, such as Anti-Money Laundering (AML) rules, and in response to legitimate requests from government authorities.
Information Sharing and Third Parties
hvaji does not sell your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:
Payment Processors
Your financial information is shared with the relevant payment gateway provider to complete transactions via bKash, Nagad, Rocket, or bank transfer. These providers may only use your information for the purpose of processing transactions.
Technology and Software Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) may receive certain gaming session data. They do not receive information relating to your identity.
Legal Authorities
Necessary information may be provided to the relevant authorities under a court order, government directive, or lawful legal process. In such cases we always comply with applicable law.
Business Transfers
In the event of a full or partial merger, acquisition, or transfer of hvaji's business operations, user information may form part of that process. We will endeavour to notify users before such a change takes place.
Cookies and Tracking Technologies
The hvaji website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the site's functionality.
Essential Cookies
These cookies are necessary for the basic operation of the site. They are used to keep login sessions active, perform security checks, and remember your preferences. Disabling these cookies will prevent hvaji from working properly.
Functionality Cookies
These cookies help remember your language preference, display settings, and other personalised preferences. They are optional and can be controlled from your browser settings.
Analytics Cookies
Analytics cookies are used to understand which parts of the hvaji website are used most and where improvements are needed. This information is analysed in aggregate and is not used to identify any specific individual.
You can delete cookies or prevent new cookies from being accepted by changing your browser settings. However, disabling certain cookies may cause some features of the site to stop working properly.
Data Security Measures
hvaji takes industry-standard technical and organisational measures to keep your personal information secure.
SSL Encryption
All data exchanged between your browser and hvaji's servers is protected by 256-bit SSL encryption. This ensures that no third party can read or alter your information.
Identity Verification (KYC)
hvaji follows a KYC verification process to prevent account misuse and keep your account secure. This ensures that only the genuine account owner can carry out transactions.
Data Access Controls
Only authorised hvaji staff can access your information, and only when required for their work. All staff are bound by strict confidentiality agreements.
Regular Security Audits
hvaji conducts regular security audits and vulnerability assessments. Any security weakness identified is resolved promptly.
Data Retention Period
hvaji does not retain your information longer than necessary. However, the following policy is followed in light of legal obligations and legitimate business requirements:
Active Account Information
Your information is retained for as long as your account remains active. This information can be reviewed at any time by logging into your account.
Closed Account Information
Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period in accordance with applicable law. This is due to AML regulations and legal obligations.
Technical Log Information
Server logs, IP addresses, and session data are generally retained for a specified period based on security analysis requirements, after which they are securely deleted.
Your Data Rights
Every hvaji user holds the following rights regarding their personal information. Contact us to exercise these rights.
Right to Access
You can find out at any time what information we hold about you and how it is being used. On request, we will provide you with a copy of your information.
Right to Correction
If any information we hold about you is incorrect or incomplete, you may request a correction. Most information can be updated directly from your account settings.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, some information may be required to be retained for a specified period.
Right to Object to Processing
You may object to your information being processed for specific purposes, particularly in the case of marketing communications. If your objection is valid, we will stop that processing.
Privacy Protection for Minors
21+ Age Policy
hvaji is a service intended only for those aged 21 and above. We do not knowingly collect any personal information from minors. Age is verified at the time of registration, and we confirm through the KYC process that platform users are adults.
If we become aware that a minor has provided us with information, we will immediately delete that information and cancel the associated account.
Changes to the Privacy Policy
hvaji reserves the right to update this privacy policy from time to time. Changes may occur due to our business operations, legal changes, or technological improvements.
For significant changes, we will endeavour to send a notification to your registered email address. Continuing to use hvaji after any changes will be considered as your agreement to the updated policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent change. We recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team will get back to you as soon as possible.
24/7 support available in Bengali
[email protected]
For more information, please also read our Terms and Conditions and Responsible Gaming pages.