Responsible Gaming at hvaji — your safety is our priority
Enjoy entertainment within your limits. hvaji is committed to giving you a safe and balanced gaming experience — from deposit limits to self-exclusion.
Why is responsible gaming important?
Online gaming and betting should be a form of entertainment — not a source of income or a way to solve problems. hvaji believes gaming is most enjoyable when players play consciously and within their limits. Our responsible gaming policy helps you set and maintain those limits.
As online gaming has grown in popularity in Bangladesh, the risk of problem gambling has also increased. hvaji is aware of this risk, and that is why we provide tools and resources on our platform to keep you protected. Responsible gaming is not just a policy — it is at the heart of our values.
Age restriction — very important
hvaji is for people aged 21 and above only. Minors are strictly prohibited from creating accounts or playing games. We follow a strict age verification process and investigate suspicious accounts.
Our protection tools
hvaji provides the following features to keep you safe. These can be activated at any time from your account settings.
Deposit Limit
Set a daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. Increasing a limit requires a 7-day waiting period — decreasing it is immediate.
Session Time Limit
Decide in advance how long you will play in each session. When the set time is up, hvaji will automatically log you out and give you a chance to take a break.
Time-Out (Break)
Take a temporary time-out from 7 days up to 30 days. During this period, logging in and any financial activity on your account will be suspended. Access is restored automatically when the break ends.
Self-Exclusion
If you need a long-term break, choose self-exclusion — from 6 months to permanent. Once this decision takes effect it cannot easily be reversed and all promotions are stopped.
Gaming History and Reality Check
View your full betting history, win and loss records, and total spend at any time. Stay aware of your gaming habits and make decisions when needed.
24/7 Support
If you are concerned about your gaming, contact our live chat support in Bengali. Our trained team will help you activate the right protection tool.
Signs of problem gambling
Assess yourself or someone close to you. If the following signs appear, you should seek help.
- You feel a repeated urge to keep playing in order to win back money you have lost
- You find it hard to stop gaming and cannot control yourself
- You are lying to family, friends or at work about your betting
- You are gambling to cover daily expenses or pay off debts
- You feel restless, irritable or anxious when you are not gaming
- You are neglecting work, studies or family responsibilities to play
- You see betting as a way to deal with financial hardship
How to keep yourself safe
Set a budget
Set aside a fixed amount for gaming that, if lost, will not affect your daily life.
Set a deposit limit
Set a daily or weekly deposit limit from your account settings in line with your budget.
Take regular breaks
Use the time-out tool and spend time with family and friends away from gaming.
Do not play on impulse
Avoid gaming when you are angry, anxious or frustrated. Making decisions in that state can be harmful.
Do not hesitate to ask for help
If you feel you need it, contact our support team or activate self-exclusion.
Details on self-exclusion and time-out
Time-Out (temporary break)
A time-out gives you a break from gaming for a set period. Available durations:
- 7-day break
- 14-day break
- 30-day break
During the break, login and deposits are completely disabled. When the period ends, the account is reactivated automatically.
Self-Exclusion (long-term closure)
If you feel gaming is having a negative impact on your life, choose self-exclusion:
- 6 months, 1 year or permanently
- During this period all promotions and bonus offers are stopped
- The account is locked and cannot easily be reactivated
To activate self-exclusion, contact us via live chat or email [email protected].
Important note
Self-exclusion is a serious step and, once in effect, it is very difficult to cancel before the period ends. So please discuss with our support team before making this decision. We will help you take the right steps.
Financial limits and transparency
As part of responsible gaming, hvaji has set minimum deposit and withdrawal limits to help you control overspending.
Minimum Deposit
Minimum deposit amount across all payment methods.
Minimum Withdrawal
Minimum withdrawal amount across all methods.
Withdrawal time
Fast and transparent withdrawal process.
Payment Methods
bKash, Nagad, Rocket and bank transfer supported.
Protection of minors
hvaji strictly prohibits participation by anyone under 21. Keeping minors away from online gambling is also the responsibility of parents and guardians.
If you are a parent or guardian and are concerned that your child may be accessing hvaji or other gaming sites, use parental control software on your PC or device. Also:
- Do not share your login credentials
- Log out after using a public device
- If you are suspicious, let us know at [email protected]
- Make family members aware of responsible gaming
Need help? We are here
24/7 support in Bengali — chat with us any time
[email protected]
Request via live chat or email — immediate action will be taken
Instant on live chat, fast response by email
Tips for healthy gaming habits
See gaming as entertainment
Gambling is not a source of income. Treat every bet as an entertainment expense. Do not place more bets in the hope of winning back money you have lost.
Accept losses
Both winning and losing are part of gaming. After a loss, stay within your set budget rather than getting frustrated, and take a break if needed.
Maintain a balanced lifestyle
Give time to family, work, health and social relationships. Do not let gaming harm the other areas of your life.
Assess yourself regularly
Review your gaming history and total spend once a month. If you feel you are spending too much time or money, reset your limits.
Responsible gaming FAQ
Answers to common questions about responsible gaming at hvaji.
Enjoy safely — welcome to hvaji
Start today using the responsible gaming tools. Enjoy our cricket, slots and casino games within your limits.