hvaji Terms and Conditions

General Provisions

hvaji is an online casino and betting platform operated for players in Bangladesh. These terms and conditions ("Terms") apply to the use of the hvaji platform and all its services.

In these Terms, "you", "user" or "player" refers to any person who has registered on or is using the hvaji platform. "hvaji", "we" or "platform" refers to the hvaji online service.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply and those documents are considered an integral part of these Terms.

hvaji reserves the right to change these Terms at any time without prior notice. Continuing to use the platform after updated Terms are published will be treated as acceptance of the new Terms.

Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years old to open an account on the hvaji platform and to use any game or betting service. Use of this platform by minors ("for persons aged 21 and above only") is strictly prohibited. hvaji reserves the right to restrict an account until age verification is completed.

2.2 Registration Process

During account registration you must provide the following accurate information:

• Full legal name (as per national ID card or passport)
• Date of birth
• Valid mobile number
• Valid email address
• Current residential address

If false or misleading information is provided, the account will be closed immediately and any funds in that account may be forfeited.

2.3 One Account Policy

Each person may open only one account. Operating multiple accounts by the same person is strictly prohibited. If multiple accounts are identified, all accounts will be closed and all accumulated bonuses will be considered void.

Account Management

3.1 Password Security

It is your responsibility to keep your account password confidential. Sharing your password or login details with any third party is prohibited. You are required to notify our support team immediately of any unauthorized access to your account.

3.2 Account Verification (KYC)

hvaji may request identity verification documents at any time, which may include:

• Copy of national ID card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad or bank account)

If verification documents are not submitted within the specified time, the withdrawal process may be put on hold.

3.3 Updating Personal Information

If any of your personal details change (phone number, email, address), update them in your account immediately or inform our support team via 24/7 live chat.

Financial Transactions

4.1 Deposit

The following methods are accepted for depositing funds at hvaji: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳500 (for each method).

Deposits must be sent from your own registered payment account. Depositing funds through a third party is prohibited and in such cases withdrawals may be suspended pending account verification.

4.2 Withdrawal

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 10 to 45 minutes. Withdrawals may be delayed if account verification is still in progress.

Before processing a withdrawal request, hvaji verifies the following:

• Whether account verification has been completed
• Whether the wagering requirements for any bonus have been met
• Whether there is any suspicious activity
• Whether the withdrawal amount is consistent with the deposit

4.3 Currency and Taxes

All transactions are carried out in Bangladeshi Taka (BDT / ৳). Players are solely responsible for complying with any applicable tax laws in their own country. hvaji does not bear any responsibility for tax deduction or payment.

Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 10 times (10x) — meaning the bonus amount becomes withdrawable after being wagered 10 times in total.

5.2 Bonus Terms

• After claiming a bonus, the wagering requirements must be met within the specified time limit.
• A maximum bet amount from the bonus balance and a maximum win limit from the bonus may apply.
• Multiple bonuses cannot be used at the same time unless the promotion terms clearly state otherwise.
• If a bonus is misused or manipulated, the bonus and any associated winnings will be forfeited.
• hvaji reserves the right to change or cancel any bonus promotion at any time.

5.3 VIP Program

hvaji maintains three VIP tiers: Bronze, Silver and Gold. A weekly cashback benefit is provided at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback

You can advance to a higher VIP tier based on playing regularity and participation. Details of VIP benefits are available on the promotions page.

Gaming Rules

6.1 Fair Play

hvaji ensures fair and transparent outcomes in all games. Every game is operated in a secure environment with SSL encryption. Random Number Generator (RNG) technology is used to determine game results.

6.2 Technical Issues

If a game is left incomplete due to a technical fault or disconnection, hvaji will resolve the issue by reviewing the relevant game logs. Any winnings resulting from a system error, bug or software fault will not be considered valid.

6.3 Betting Limits

Minimum and maximum bet limits are set for each game. Players must place bets within the specified limits. hvaji reserves the right to change betting limits at any time.

6.4 Game Providers

hvaji operates in partnership with multiple international game providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming and NetEnt. The game providers' own rules may also apply.

Prohibited Activities

The following activities are strictly prohibited and if any such activity is identified, the account will be closed immediately:

• Cheating, manipulation or playing by any other dishonest method
• Misuse of the bonus system or bonus arbitrage
• Operating multiple accounts by the same person
• Money laundering or using funds derived from illegal sources
• Playing using a third party's account or allowing a third party to use your account
• Attempting to access the platform through software or hacking tools
• Placing bets using automated software (bots)
• Harassing or behaving disrespectfully toward other players

Privacy and Data Protection

hvaji is committed to protecting your personal information. We keep your data secure using SSL encryption and modern cybersecurity measures.

Full details of how your personal information is collected, used and kept secure are set out in our Privacy Policy. The Privacy Policy is an integral part of these Terms.

hvaji will never ask for your password or full banking details via email or chat. If you receive any such request, treat it as fraudulent and inform us immediately at [email protected].

Limitation of Liability

The hvaji platform is provided on an "As-Is" basis. hvaji will not bear any liability in the following situations:

• If a game is left incomplete due to internet disconnection or a technical fault
• For losses caused by a fault or failure in third-party game software
• For losses caused by unauthorized account access where the player failed to keep their login details secure
• In force majeure situations (natural disasters, government restrictions, global pandemics, etc.)
• For service disruptions during legitimately conducted maintenance work

hvaji's maximum liability shall in no case exceed the actual amount you deposited during the period to which the relevant claim relates.

Account Closure and Suspension

10.1 Closure by hvaji

hvaji may suspend or close your account at any time without prior notice for the following reasons:

• Any breach of these Terms
• Detection of fraud or suspicious activity
• Account verification not completed
• The need to comply with anti-money laundering regulations
• Instructions from a regulatory authority

10.2 Voluntary Account Closure

You may request to close your own account at any time by contacting us via 24/7 live chat or by emailing [email protected]. Any pending withdrawals will be processed before the account is closed, however active bonuses will be cancelled.

10.3 Self-Exclusion

As part of responsible gaming, you can request to exclude yourself (Self-Exclusion) for a specific period of time. To learn more about this, please visit our Responsible Gaming page.

Responsible Gaming

hvaji believes in responsible gaming. Gaming is a form of entertainment, not a solution to financial problems. We encourage all our players to play responsibly and within their limits.

The following responsible gaming tools are available on our platform:

• Set daily, weekly or monthly deposit limits
• Self-Exclusion facility for a specific period of time
• Set Reality Check break reminders
• 24/7 support chat in Bengali

If you have any concerns about gambling addiction, please contact our support team or visit our Responsible Gaming page.

Changes to Terms

hvaji reserves the right to change, amend or update these terms and conditions at any time. For significant changes, we will endeavour to provide as much advance notice as possible.

Continued use of the platform after changes are published will be considered acceptance of the new terms and conditions. Therefore, it is advised that you visit this page regularly.

If you do not agree with the updated terms and conditions, you may request to close your account. In that case, any outstanding balance will be returned via the designated payment method.

12.1 Contact

If you have any questions or concerns regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support available

We endeavour to resolve all complaints and queries promptly and effectively. In the event of a dispute, hvaji's decision shall be considered final.